Privacy Policy

1. What Information Do We Collect?

Personal information you provide to us

We collect personal information that you voluntarily provide to us when you register for the Services, upload audio or video recordings, or otherwise contact us.

The personal information we collect may include:

• Email addresses
• Names
• Account usernames and passwords
• Payment information (processed securely through our payment provider)
• Contact names, companies, and other details you add to your contact profiles
• Audio and video recordings you upload to the Services
• Text content, notes, and other data you enter into the Services

Audio and Voice Data

By submitting or uploading audio or video recordings through ClarityCall, you consent to the analysis, transcription, and temporary storage of voice data for the purpose of generating communication insights and personality profiles. Audio data may be processed by trusted third-party transcription services under data protection agreements.

We do not use your audio recordings for any purpose other than:

• Generating transcriptions with speaker identification
• Analyzing communication patterns for personality profiling
• Improving the accuracy of our analysis services

You retain all ownership rights to your uploaded recordings and can request deletion at any time.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages you visit and features you use
• Date and time of your visits
• Referring website addresses
• Usage patterns and session information

This information is primarily needed to maintain the security and operation of our Services and for internal analytics purposes.

Cookies and similar technologies

We use cookies and similar tracking technologies to collect and store information. These help us:

• Keep you logged in
• Remember your preferences
• Analyze how you use our Services
• Improve performance and user experience

You can control cookie settings through your browser preferences.

2. How Do We Process Your Information?

We process your personal information for the following purposes:

• To provide our Services: Creating transcripts, generating personality analyses, and providing communication recommendations based on your uploaded recordings.
• To manage your account: Facilitating account creation, authentication, and maintaining your profile and settings.
• To improve our Services: Analyzing usage patterns, testing new features, and improving the accuracy of our AI analysis. We may use anonymized and aggregated data for machine learning improvements.
• To communicate with you: Sending service-related notifications, responding to your inquiries, and providing customer support.
• To ensure security: Monitoring for fraudulent activity, protecting against unauthorized access, and maintaining the integrity of our Services.
• To comply with legal obligations: Responding to legal requests, enforcing our terms, and protecting our legal rights.
• With your consent: For any other purposes disclosed to you at the time of collection or with your explicit permission.

We do not sell your personal information. We do not use your data for advertising purposes.

2A. Third-Party Service Providers

ClarityCall uses the following trusted service providers to deliver our services. Each provider is SOC 2 Type II certified and contractually required to protect your data.

3. When and With Whom Do We Share Your Personal Information?

We share your information only in the following limited circumstances:

Third-party service providers

We share data with trusted processors who perform services on our behalf under data protection agreements:

• Transcription services: Process audio recordings to generate transcriptions with speaker identification. These services are committed to data protection standards and do not use your data to train their models unless you explicitly opt-in.
• Infrastructure providers: Provide database, authentication, and storage infrastructure. Data is encrypted and subject to Row Level Security policies.
• AI processing services: Process transcript text (not audio) to generate personality insights. API data is not used to train AI models.
• Cloud storage: Provides secure storage for audio recordings with encrypted storage and signed URL access.
• Payment processors: Process subscription payments securely (we do not store full credit card numbers).

All third-party processors are contractually required to:

• Use your data only for the specific services they provide to us
• Implement appropriate security measures
• Not share your data with other parties
• Delete or return data when no longer needed

International data transfers

Your data may be transferred to and processed by our service providers in the United States and other countries outside your jurisdiction. These transfers are protected by:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data protection agreements requiring equivalent security standards
• Compliance with EU-US Data Privacy Framework where applicable

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, your data protection rights remain in effect regardless of where your data is processed.

Business transfers

If ClarityCall is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal requirements

We may disclose your information if required by law, court order, or governmental request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

We do not share your information for marketing purposes, with data brokers, or for any other commercial purposes beyond what is necessary to provide our Services.

4. Audio Consent and Data Use

Important Notice About Audio and Voice Data

By submitting or recording audio through ClarityCall, you explicitly consent to the analysis, transcription, and temporary storage of your voice data for the purpose of generating communication insights and personality profiles.

What this means:

• Your audio recordings are sent to third-party transcription services for transcription and speaker identification
• Transcript text (not audio) is sent to AI processing services for personality analysis
• Audio files are stored securely in encrypted cloud storage
• You can delete your recordings at any time from your account

Your responsibilities:

• You must have the right to upload and share any recordings you submit
• You are responsible for obtaining consent from other participants in recordings where required by law
• Recording laws vary by jurisdiction; you must comply with applicable consent requirements

Recording consent laws: Many jurisdictions require all-party consent before recording conversations. It is your responsibility to ensure you have obtained appropriate consent from all participants in any recordings you upload to ClarityCall.

We do not use your audio data for:

• Training our AI models without explicit opt-in
• Sharing with third parties beyond our disclosed service providers
• Marketing or advertising purposes
• Any purpose other than providing the Services you requested

5. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar tracking technologies to collect and store information. These technologies help us:

• Essential cookies: Keep you logged in, remember your settings, and enable core functionality
• Analytics cookies: Understand how you use our Services to improve performance and user experience
• Performance cookies: Monitor service reliability and identify technical issues

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our Services.

We do not use cookies for advertising or tracking you across other websites.

6. How Long Do We Keep Your Information?

We retain your personal information only as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy.

Specific retention periods:

• Account information: Retained while your account is active
• Audio recordings: Retained until you delete them or close your account
• Transcripts and analyses: Retained while your account is active
• Usage logs: Typically retained for 90 days for security and analytics purposes
• Backup data: May be retained in encrypted backups for up to 30 days after deletion

When you close your account or request deletion:

• We will delete or anonymize your personal information within 30 days
• Some information may be retained longer if required by law or necessary for legal claims
• Aggregated, anonymized data may be retained indefinitely for analytics

7. How Do We Keep Your Information Safe?

We implement appropriate technical and organizational security measures designed to protect your personal information, including:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Access controls: Limited employee access on a need-to-know basis
• Authentication: Secure password requirements and account protection
• Infrastructure security: Hosted on secure, compliant cloud infrastructure
• Regular security assessments: Monitoring for vulnerabilities and threats
• Data isolation: Row Level Security (RLS) policies ensure users can only access their own data

However, no electronic transmission or storage system is 100% secure. While we strive to protect your information using industry-standard measures, we cannot guarantee absolute security. You should only access the Services within a secure environment and keep your password confidential.

8. Do We Collect Information From Minors?

No. We do not knowingly collect data from or market to individuals under 18 years of age. By using the Services, you represent that you are at least 18 years old.

If we learn that we have collected personal information from a user under age 18, we will deactivate the account and delete the data promptly. If you become aware of any data we may have collected from anyone under 18, please contact us at support@claritycall.app.

9. What Are Your Privacy Rights?

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or incomplete information
• Right to deletion: Request deletion of your personal information
• Right to data portability: Request a copy of your data in a portable format
• Right to restrict processing: Request that we limit how we use your information
• Right to object: Object to certain processing of your information
• Right to withdraw consent: Withdraw consent where we rely on consent to process your data

How to exercise your rights:

To exercise any of these rights, please contact us at support@claritycall.app or use the account settings in your ClarityCall dashboard.

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Account information:

You can review and update your account information at any time by logging into your account settings. You can also:

• Delete individual recordings and contacts
• Export your data
• Close your account

10. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Colorado, Connecticut, Utah, Virginia, or other states with comprehensive privacy laws, you have specific rights regarding your personal information.

California residents (CCPA/CPRA):

Categories of personal information we collect:

• Identifiers: Email, name, IP address
• Commercial information: Subscription and payment history
• Audio/visual information: Audio and video recordings you upload
• Internet activity: Usage data, log files
• Inferences: Personality profiles derived from your data

Your California rights:

• Right to know what personal information we collect, use, and share
• Right to delete your personal information
• Right to correct inaccurate information
• Right to opt-out of the sale or sharing of personal information (Note: We do not sell or share your data)
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

How to exercise your rights:

Contact us at support@claritycall.app or submit a request through your account settings. We will verify your identity and respond within 45 days.

Other US state privacy laws:

Residents of Colorado, Connecticut, Utah, Virginia, and other states with privacy laws have similar rights. Contact us at support@claritycall.app to exercise your rights.

10A. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Washington, United States, without regard to its conflict of law principles. However, your privacy rights under applicable data protection laws (such as GDPR, CCPA, or other regional privacy regulations) remain in effect regardless of governing law.

If you are located outside the United States, you may have additional rights under your local data protection laws, and we will honor those rights to the extent required by applicable law.

11. Do We Make Updates to This Policy?

Yes, we may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of material changes by:

• Updating the "Last updated" date at the top of this policy
• Sending an email notification to the address associated with your account
• Displaying a prominent notice in the Services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. How Can You Contact Us About This Policy?

If you have questions or comments about this Privacy Policy or our privacy practices, please contact us at:

13. How Can You Review, Update, or Delete Your Data?

You have the right to request access to, correction of, or deletion of your personal information.

To review, update, or delete your data:

1. Log into your ClarityCall account and visit your account settings
2. Contact us directly at support@claritycall.app
3. Use the data management features in your dashboard to export or delete specific data

We will respond to your request within 30 days. Note that we may need to verify your identity before processing certain requests, and some data may be retained if required by law or necessary for legal purposes.

Account deletion: When you request account deletion, we will permanently delete your account and associated data within 30 days, except where retention is required by law or necessary to resolve disputes.